By using UPacked Canada’s services, you agree to follow the terms below. We may update these terms anytime without notice. So we recommend checking this page regularly for any changes to avoid any kind of misunderstanding.
User Conduct
You must not use bots or any automated tools to access our site. Fraudulent activity or anything that breaks our terms may lead to legal action.
Trademarks and Copyrights
If you submit artwork, you confirm that it’s yours and doesn’t violate any copyrights or trademarks. Check your design carefully before submitting it to avoid issues.
Your Responsibility
All content you submit text, images, or designs is your responsibility. We’re not responsible for errors, copyright violations, or anything illegal in your files. Your information is protected and your privacy is respected. For further security information, see our Privacy Policy.
How the Order Process Works from UPacked CA?
Color Variations
We do our best to match colors, but exact results may vary due to print methods, materials, or screen settings. If color is critical, send us a printed sample.
Artwork Requirements
Send artwork in CMYK format at 300 DPI. We’ll create a digital proof based on what you submit.
Proofing and Approval
You must double-check the proof before we print. We’re not responsible for any mistakes after you approve the design.
Design Changes
Once you approve the design, any changes may cost extra. We can reject designs that don’t meet our quality standards.
Materials Used
We use high-quality materials like kraft, cardboard, corrugated, rigid board and more options. Final product performance depends on how you store and handle it. Upgrades may cost more.
Payments
All prices are in USD. You must pay in full (including taxes and shipping) before we begin production. We accept:
Order Production
Once we start production, no changes can be made. Please make sure all info is correct at the beginning.
Shipping and Delivery
Production time is usually 6-8 business days. We are not responsible for delays or damage during shipping. Double-check your shipping address before finalizing your order. For more shipping information, make sure to read our shipping policy.
Order Cancellation
Holidays We Observe and Don’t Process the Orders
We don’t process orders on these holidays:
Return and Refund Policy
All orders are custom, so all sales are final. If there’s a mistake with your order, let us know within 2 business days. We’ll review your claim and may offer a reprint or correction. For more detailed information, you can read our return policy.
Reprint Requests
Report any issues within 2 business days of receiving your order. We’ll investigate and respond before reprinting or adjusting anything.
Overruns/Underruns
You may get slightly more than you ordered at no extra cost. To avoid getting fewer, we suggest ordering 5–10% extra.
Liability and Indemnity
By using our services, you agree to protect UPacked Canada, its staff, and partners from any legal claims related to:
You’ll be responsible for any related costs or damages.
No Warranty Disclaimer
We provide all products and services “as is.” While we follow strict quality checks, we do not guarantee perfect results in all cases.
Changes to These Terms
We can change these terms at any time. We may not notify you directly, so please review this page regularly.
Need Help?
Have a question about our terms? Contact us:
Phone:+1 (206) 821-2295
Email: sales@upacked.ca
Address: 503 East Tower, 77 City Centre Dr, Ontario, ON L5B 1M5, Canada
We’re happy to help.
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